Refund policy

Return & Refund Policy

Last Updated: October 31, 2026

30-Day Return Requests

Berylite accepts eligible return requests submitted within 30 calendar days after you receive the item. This includes returns for a change of mind or an unsuitable size, color, or style, subject to the conditions below.

The 30-day deadline applies to submitting your request, not to the return package arriving at our address. For items delivered separately, the period begins when you receive the item you wish to return. A request submitted within the return window will not become late while you are waiting for our response.

Return Conditions

For a change-of-mind return, items must be unused, unworn, unwashed, unaltered, and free from damage caused after delivery. Please return applicable original tags, product packaging, accessories, and supplied components.

Footwear may be tried on indoors on a clean surface to check the fit. Shoes showing outdoor wear, dirt, or wear-related damage are not eligible for a change-of-mind return.

These conditions do not prevent you from reporting an item that arrived damaged, defective, or different from what you ordered. Opening packaging to discover a product problem does not by itself invalidate your claim.

How to Request a Return

1. Email hello@berylite.com within the return window. Include your order number, the email address used at checkout, the item you wish to return, and the reason for your request.
2. We will review your request and provide return authorization and instructions for an eligible return.
3. Pack the item securely and send it according to the instructions provided. Keep your shipping receipt and any available tracking information.

Please contact us before sending any items back. Returns sent without authorization or identifying order information may be difficult to identify and may delay processing.

Business and Return Address
Berylite
3123 Ann Arbor Ct
Sugar Land, TX 77478
United States

Return Shipping Costs

For change-of-mind returns, including an unsuitable size, color, or style, you are responsible for arranging and paying for return shipping. These return shipping costs are not reimbursed, except where required by applicable law.

If an item arrives damaged, defective, or incorrect, or the return results from another issue caused by Berylite, we will arrange and cover the necessary return shipping. Please contact us before purchasing return postage for these issues.

Damaged, Defective, or Incorrect Items

If you discover a problem with an item, contact us with your order number and a description of the issue. Clear photos, where available, can help us review the problem.

We will review the information and work with you on an appropriate resolution. Please obtain our instructions before returning a damaged item.

Return Processing and Refunds

Within 1–3 business days after receiving your return, we will inspect it, notify you of the outcome, and issue any approved refund to the original payment method. Business days are Monday through Friday, excluding U.S. federal holidays.

If a return does not meet the applicable conditions, we will explain the reason and the available next steps.

For an approved full-item return, the refund includes the amount paid for the returned item and any applicable refundable tax. We do not charge a restocking fee or deduct the cost of the original free outbound shipping from an eligible refund.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

If you have received a refund confirmation but the funds have not appeared, please check with your payment provider. You may also contact us with your order details for assistance.

Your Rights

Nothing in this policy limits rights or remedies available under applicable law.

Return and Refund Assistance
Email: hello@berylite.com
Phone: +1 281-634-5671