Shipping policy

Shipping Policy

Last Updated: October 31, 2026

Shipping Destinations and Charges

Berylite offers free courier shipping to all 50 U.S. states.

Any applicable import duties are included in the total amount you pay at checkout. No additional import duties will be collected upon delivery. Any applicable sales tax is displayed at checkout before you place your order.

Order Processing Time

Orders are processed within an estimated 1–3 business days after payment confirmation.

For the estimates in this policy, business days are Monday through Friday, excluding U.S. federal holidays.

Estimated Delivery Time

Estimated transit time is 6–9 business days after shipment. Including order processing, the estimated total delivery time is 7–12 business days after payment confirmation.

These timeframes are estimates, not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, and customs processing may affect delivery. If we cannot ship within the stated processing period, we will follow the delayed-shipment process below.

Shipment Confirmation and Tracking

After your order ships, we send shipment confirmation and tracking information to the email address provided at checkout. Tracking details may take time to appear or update in the courier's system.

Address Corrections and Cancellation Requests

Please check that your delivery address and contact information are accurate before placing an order.

To request an address correction or cancellation, email hello@berylite.com promptly with your order number and the email address used at checkout. We will check the order's processing and shipment status and confirm whether the request can be completed.

Changes and cancellations are not guaranteed once processing has begun. Once an order has shipped, we cannot cancel the shipment. This does not limit your cancellation rights for delayed shipment or any other rights available under applicable law.

Delayed Shipment

If we become aware that we cannot ship your order within the stated processing period, we will notify you promptly and no later than the original shipping deadline.

We will provide a revised shipping date or explain why a definite shipping date is not yet available and the reason for the delay. You will have the option to agree to the delay or cancel the unshipped items for a full and prompt refund.

We will obtain your agreement to a delay where required by applicable law. If the required agreement is not obtained, we will cancel the affected unshipped items and promptly issue a full refund for those items.

If we cannot meet a revised shipping date, we will notify you before that deadline, provide an updated shipping date or explain why one is unavailable, and renew the option to wait or cancel for a full and prompt refund. We will obtain any further agreement required by applicable law.

If you agree to wait without a definite shipping date, you may cancel the unshipped items before shipment.

Delivery Problems

If your shipment is overdue, missing, undelivered, or returned to the sender, contact us with your order number and a brief description of the issue.

We will review the shipment records, investigate with the courier, and work with you on an appropriate resolution.

A tracking status showing delivery does not prevent you from reporting a missing package.

For damaged, defective, or incorrect items, please refer to our Return & Refund Policy.

Shipping Assistance

Email
hello@berylite.com

Phone
+1 281-634-5671